/* ============================================================================
   chat-widget.css — ويدجت الدعم المباشر العائم (customer-dashboard / admin-dashboard)

   الهوية: كحلي مدعوم (#003366 → #0055AA) مع أزرق المنصة (#0077CC)، خط Cairo.
   الألوان كلها توكنز --cw-* على جذر الويدجت، بنسخة نهارية افتراضية ونسخة
   ليلية تتبع data-theme للصفحة المضيفة — بدل لوحة ثابتة كانت نصف فاتحة
   ونصف داكنة (hover أبيض على أبيض، شريط تمرير أبيض، رابط #7ea6ff باهت).

   الاتجاه: الويدجت عربي دائمًا (dir="rtl" على الجذر)، وكل المسافات والزوايا
   منطقية (inline-start/end) فلا تنعكس فقاعة ولا يلتصق وقت بالطرف الخطأ.
   الموضع الوحيد الفيزيائي هو ركن الشاشة: أسفل اليسار = نهاية السطر في RTL.
   ========================================================================== */

.floating-chat-widget {
    --cw-surface: #ffffff;
    --cw-surface-2: #f5f7fa;
    --cw-surface-3: #eef2f7;
    --cw-border: rgba(0, 51, 102, 0.10);
    --cw-border-strong: rgba(0, 51, 102, 0.18);
    --cw-text: #16202b;
    --cw-text-2: #4d5a69;
    --cw-text-3: #7a8796;
    --cw-brand: #003366;
    --cw-brand-2: #0055aa;
    --cw-accent: #0077cc;
    --cw-accent-hover: #0063ab;
    --cw-accent-tint: rgba(0, 119, 204, 0.08);
    --cw-bubble-in: #f1f4f8;
    --cw-bubble-in-text: #16202b;
    --cw-bubble-agent: #e8f2fc;
    --cw-bubble-out: #003366;
    --cw-bubble-out-text: #ffffff;
    --cw-success: #16a36a;
    --cw-danger: #d93a3a;
    --cw-danger-tint: rgba(217, 58, 58, 0.08);
    --cw-focus: 0 0 0 3px rgba(0, 119, 204, 0.28);
    --cw-shadow: 0 24px 60px -12px rgba(0, 28, 58, 0.28), 0 4px 14px rgba(0, 28, 58, 0.08);
    --cw-launcher-shadow: 0 10px 26px -6px rgba(0, 51, 102, 0.45);
    --cw-radius: 18px;
    --cw-gap: 24px;

    position: fixed;
    bottom: var(--cw-gap);
    left: var(--cw-gap);
    z-index: 9998;
    font-family: 'Cairo', system-ui, sans-serif;
    color: var(--cw-text);
    direction: rtl;
    line-height: 1.5;
}

[data-theme='dark'] .floating-chat-widget {
    --cw-surface: #0f1a2a;
    --cw-surface-2: #142236;
    --cw-surface-3: #1a2b42;
    --cw-border: rgba(255, 255, 255, 0.08);
    --cw-border-strong: rgba(255, 255, 255, 0.16);
    --cw-text: #eef3fa;
    --cw-text-2: #a9b8cc;
    --cw-text-3: #7486a0;
    --cw-accent: #3d9bff;
    --cw-accent-hover: #62afff;
    --cw-accent-tint: rgba(61, 155, 255, 0.12);
    --cw-bubble-in: #1a2b42;
    --cw-bubble-in-text: #eef3fa;
    --cw-bubble-agent: #16304f;
    --cw-bubble-out: #0077cc;
    --cw-danger: #ff7a7a;
    --cw-danger-tint: rgba(255, 122, 122, 0.12);
    --cw-shadow: 0 24px 60px -12px rgba(0, 0, 0, 0.6), 0 4px 14px rgba(0, 0, 0, 0.3);
}

.floating-chat-widget *,
.floating-chat-widget *::before,
.floating-chat-widget *::after { box-sizing: border-box; }

.floating-chat-widget [hidden] { display: none !important; }

/* ==================== زر الإطلاق ==================== */

.chat-bubble-btn {
    position: relative;
    width: 56px;
    height: 56px;
    border-radius: 50%;
    border: 0;
    padding: 0;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    background: linear-gradient(135deg, var(--cw-brand) 0%, var(--cw-brand-2) 100%);
    box-shadow: var(--cw-launcher-shadow);
    transition: transform .2s ease, box-shadow .2s ease;
}

.chat-bubble-btn:hover { transform: translateY(-2px); box-shadow: 0 14px 30px -6px rgba(0, 51, 102, 0.5); }
.chat-bubble-btn:active { transform: translateY(0) scale(.97); }
.chat-bubble-btn:focus-visible { outline: none; box-shadow: var(--cw-launcher-shadow), var(--cw-focus); }

.chat-bubble-icon { width: 26px; height: 26px; display: flex; }
.chat-bubble-icon svg { width: 100%; height: 100%; }

/* عدّاد الرسائل غير المقروءة — يظهر فقط حين تكون النافذة مغلقة/مصغّرة */
.chat-bubble-badge {
    position: absolute;
    top: -2px;
    inset-inline-start: -2px;
    min-width: 20px;
    height: 20px;
    padding: 0 6px;
    border-radius: 10px;
    background: var(--cw-danger);
    color: #fff;
    font-size: 11px;
    font-weight: 800;
    line-height: 20px;
    text-align: center;
    border: 2px solid var(--cw-surface);
    font-variant-numeric: tabular-nums;
}

/* ==================== النافذة ==================== */

.chat-widget-panel {
    position: absolute;
    bottom: 72px;
    left: 0;
    width: 380px;
    height: min(600px, calc(100vh - 120px));
    height: min(600px, calc(100dvh - 120px));
    display: none;
    flex-direction: column;
    overflow: hidden;
    background: var(--cw-surface);
    color: var(--cw-text);
    border: 1px solid var(--cw-border);
    border-radius: var(--cw-radius);
    box-shadow: var(--cw-shadow);
    transform-origin: bottom left;
    transition: width .22s ease, height .22s ease;
}

.chat-widget-panel.active {
    display: flex;
    animation: cwPanelIn .22s cubic-bezier(.2, .8, .2, 1);
}

.chat-widget-panel.minimized { height: auto; }

.chat-widget-panel.minimized .chat-widget-body,
.chat-widget-panel.minimized .chat-widget-footer,
.chat-widget-panel.minimized .chat-widget-typing-row,
.chat-widget-panel.minimized .chat-settings-panel,
.chat-widget-panel.minimized #chatImpersonationBanner {
    display: none !important;
}

.chat-widget-panel.minimized .chat-widget-header { cursor: pointer; }

.chat-widget-panel.maximized {
    width: min(520px, calc(100vw - 2 * var(--cw-gap)));
    height: min(820px, calc(100vh - 110px));
    height: min(820px, calc(100dvh - 110px));
}

.chat-widget-panel.dragging { transition: none !important; animation: none !important; user-select: none; }

@keyframes cwPanelIn {
    from { opacity: 0; transform: translateY(12px) scale(.98); }
    to   { opacity: 1; transform: none; }
}

/* ==================== الرأس ==================== */

.chat-widget-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 14px 16px;
    flex-shrink: 0;
    color: #fff;
    background: linear-gradient(135deg, var(--cw-brand) 0%, var(--cw-brand-2) 100%);
    cursor: grab;
    user-select: none;
}

.chat-widget-panel.dragging .chat-widget-header { cursor: grabbing; }

.chat-widget-header-title { display: flex; align-items: center; gap: 12px; min-width: 0; }

.chat-widget-header-icon {
    position: relative;
    width: 40px;
    height: 40px;
    flex-shrink: 0;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: rgba(255, 255, 255, 0.14);
    border: 1px solid rgba(255, 255, 255, 0.18);
}

.chat-widget-header-icon svg { width: 22px; height: 22px; }

/* نقطة الحالة على أيقونة الرأس — تتبع نص #headerStatus عبر data-state */
.chat-widget-presence {
    position: absolute;
    bottom: -2px;
    inset-inline-start: -2px;
    width: 12px;
    height: 12px;
    border-radius: 50%;
    border: 2px solid var(--cw-brand-2);
    background: #9fb3c8;
}
.chat-widget-panel[data-state='online'] .chat-widget-presence,
.chat-widget-panel[data-state='agent'] .chat-widget-presence { background: #34d399; }
.chat-widget-panel[data-state='error'] .chat-widget-presence { background: #fb7185; }

.chat-widget-header h3 {
    margin: 0;
    font-size: 15px;
    font-weight: 800;
    line-height: 1.3;
    color: #fff;
}

.chat-widget-header p {
    margin: 2px 0 0;
    font-size: 12px;
    color: rgba(255, 255, 255, 0.78);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.chat-widget-header-actions { display: flex; align-items: center; gap: 2px; flex-shrink: 0; }

.chat-header-icon-btn {
    width: 32px;
    height: 32px;
    padding: 0;
    border: 0;
    border-radius: 9px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: transparent;
    color: rgba(255, 255, 255, 0.86);
    cursor: pointer;
    transition: background .15s ease, color .15s ease;
}

.chat-header-icon-btn:hover { background: rgba(255, 255, 255, 0.14); color: #fff; }
.chat-header-icon-btn:focus-visible { outline: none; box-shadow: 0 0 0 2px rgba(255, 255, 255, 0.7); }
.chat-header-icon-btn[aria-expanded='true'] { background: rgba(255, 255, 255, 0.2); color: #fff; }
.chat-header-icon-btn svg { width: 18px; height: 18px; }

/* ==================== الإعدادات ==================== */

.chat-settings-panel {
    display: none;
    flex-direction: column;
    flex-shrink: 0;
    padding: 6px;
    background: var(--cw-surface);
    border-bottom: 1px solid var(--cw-border);
    box-shadow: 0 10px 18px -14px rgba(0, 28, 58, 0.35);
    animation: cwDrop .16s ease-out;
}

.chat-settings-panel.active { display: flex; }

@keyframes cwDrop {
    from { opacity: 0; transform: translateY(-4px); }
    to   { opacity: 1; transform: none; }
}

.chat-settings-item {
    display: flex;
    align-items: center;
    gap: 12px;
    min-height: 44px;
    padding: 8px 10px;
    border-radius: 10px;
    font-size: 13.5px;
    color: var(--cw-text);
}

.chat-settings-item-clickable { cursor: pointer; transition: background .15s ease; }
.chat-settings-item-clickable:hover { background: var(--cw-surface-2); }
.chat-settings-item-clickable:focus-visible { outline: none; box-shadow: inset var(--cw-focus); }

.chat-settings-icon {
    width: 32px;
    height: 32px;
    flex-shrink: 0;
    border-radius: 9px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--cw-accent);
    background: var(--cw-accent-tint);
}

.chat-settings-icon svg { width: 17px; height: 17px; }

.chat-settings-label { flex: 1; min-width: 0; font-weight: 600; }

.chat-settings-action {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 5px 10px;
    border-radius: 999px;
    font-size: 12.5px;
    font-weight: 700;
    color: var(--cw-accent);
    background: var(--cw-accent-tint);
    text-decoration: none;
    white-space: nowrap;
}

.chat-settings-action:hover { color: var(--cw-accent-hover); }

.chat-settings-value { font-size: 12.5px; font-weight: 700; color: var(--cw-text-2); }

.chat-settings-provide-btn { border: 0; cursor: pointer; font-family: inherit; }

/* مفتاح التبديل — «مفعّل» ناحية نهاية السطر (اليسار في RTL) */
.chat-toggle-switch {
    position: relative;
    display: inline-block;
    width: 40px;
    height: 24px;
    flex-shrink: 0;
}

.chat-toggle-switch input { position: absolute; opacity: 0; width: 0; height: 0; }

.chat-toggle-slider {
    position: absolute;
    inset: 0;
    border-radius: 24px;
    background: var(--cw-border-strong);
    cursor: pointer;
    transition: background .2s ease;
}

.chat-toggle-slider::before {
    content: '';
    position: absolute;
    top: 3px;
    inset-inline-start: 3px;
    width: 18px;
    height: 18px;
    border-radius: 50%;
    background: #fff;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.25);
    transition: inset-inline-start .2s ease;
}

.chat-toggle-switch input:checked + .chat-toggle-slider { background: var(--cw-accent); }
.chat-toggle-switch input:checked + .chat-toggle-slider::before { inset-inline-start: 19px; }
.chat-toggle-switch input:focus-visible + .chat-toggle-slider { box-shadow: var(--cw-focus); }

/* ==================== المحادثة ==================== */

.chat-widget-body {
    flex: 1;
    min-height: 0;
    overflow-y: auto;
    overscroll-behavior: contain;
    padding: 16px 16px 8px;
    display: flex;
    flex-direction: column;
    gap: 6px;
    background: var(--cw-surface);
    scrollbar-width: thin;
    scrollbar-color: var(--cw-border-strong) transparent;
    scroll-behavior: smooth;
}

.chat-widget-body::-webkit-scrollbar { width: 6px; }
.chat-widget-body::-webkit-scrollbar-thumb { background: var(--cw-border-strong); border-radius: 3px; }

/* بطاقة الترحيب أعلى المحادثة */
.chat-widget-intro {
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
    gap: 6px;
    padding: 8px 12px 14px;
    margin-bottom: 4px;
    border-bottom: 1px dashed var(--cw-border);
}

.chat-widget-intro-mark {
    width: 44px;
    height: 44px;
    border-radius: 14px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    background: linear-gradient(135deg, var(--cw-brand), var(--cw-brand-2));
}

.chat-widget-intro-mark svg { width: 22px; height: 22px; }
.chat-widget-intro-title { margin: 0; font-size: 14px; font-weight: 800; color: var(--cw-text); }
.chat-widget-intro-text { margin: 0; font-size: 12.5px; color: var(--cw-text-2); }

/* فاصل اليوم */
.chat-widget-day {
    align-self: center;
    margin: 10px 0 4px;
    padding: 2px 10px;
    border-radius: 999px;
    font-size: 11px;
    font-weight: 700;
    color: var(--cw-text-3);
    background: var(--cw-surface-2);
}

.chat-widget-message {
    display: flex;
    align-items: flex-end;
    gap: 8px;
    max-width: 100%;
    margin-top: 6px;
    animation: cwMsgIn .2s ease-out;
}

/* الرسائل المتتالية من نفس المرسل تتقارب وتُخفي الصورة المكررة */
.chat-widget-message.is-continued { margin-top: 0; }
.chat-widget-message.is-continued .chat-widget-msg-avatar { visibility: hidden; }

@keyframes cwMsgIn {
    from { opacity: 0; transform: translateY(6px); }
    to   { opacity: 1; transform: none; }
}

/* الوارد (البوت/الدعم) يبدأ من بداية السطر (اليمين)، والصادر من نهايته */
.chat-widget-message.bot  { justify-content: flex-start; }
.chat-widget-message.user { justify-content: flex-start; flex-direction: row-reverse; }

.chat-widget-msg-avatar {
    width: 28px;
    height: 28px;
    flex-shrink: 0;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    background: linear-gradient(135deg, var(--cw-brand), var(--cw-brand-2));
    font-size: 12px;
    font-weight: 800;
}

.chat-widget-msg-avatar svg { width: 15px; height: 15px; }
.chat-widget-message.is-agent .chat-widget-msg-avatar { background: linear-gradient(135deg, #0a8f5a, #16a36a); }

.chat-widget-message-content {
    display: flex;
    flex-direction: column;
    gap: 3px;
    max-width: 80%;
    min-width: 0;
}

.chat-widget-message.user .chat-widget-message-content { align-items: flex-end; }

.chat-widget-bubble {
    padding: 9px 13px;
    border-radius: 16px;
    font-size: 14px;
    line-height: 1.65;
    overflow-wrap: anywhere;
    white-space: normal;
}

/* الذيل ناحية المرسل: الوارد عند بداية السطر، والصادر عند نهايته */
.chat-widget-message.bot .chat-widget-bubble {
    background: var(--cw-bubble-in);
    color: var(--cw-bubble-in-text);
    border-end-start-radius: 5px;
}

.chat-widget-message.is-agent .chat-widget-bubble {
    background: var(--cw-bubble-agent);
    border: 1px solid var(--cw-accent-tint);
}

.chat-widget-message.user .chat-widget-bubble {
    background: var(--cw-bubble-out);
    color: var(--cw-bubble-out-text);
    border-end-end-radius: 5px;
}

.chat-widget-message.bot .chat-widget-bubble a { color: var(--cw-accent); font-weight: 700; text-decoration: none; }
.chat-widget-message.bot .chat-widget-bubble a:hover { text-decoration: underline; }
.chat-widget-message.user .chat-widget-bubble a { color: inherit; text-decoration: underline; }

.chat-widget-bubble code {
    padding: 1px 5px;
    border-radius: 5px;
    font-size: .9em;
    background: rgba(127, 140, 160, 0.16);
    direction: ltr;
    unicode-bidi: isolate;
}

.chat-widget-bubble img { max-width: 100%; height: auto; border-radius: 10px; margin-top: 6px; }

.chat-widget-msg-meta {
    display: flex;
    align-items: center;
    gap: 6px;
    padding-inline: 4px;
    font-size: 11px;
    color: var(--cw-text-3);
}

.chat-widget-msg-who { font-weight: 700; color: var(--cw-text-2); }
.chat-widget-msg-time { font-variant-numeric: tabular-nums; }

/* رسالة لم تُرسَل */
.chat-widget-message.is-failed .chat-widget-bubble { opacity: .7; }
.chat-widget-message.is-failed .chat-widget-msg-meta { color: var(--cw-danger); }

/* أحداث المحادثة (انضمام/مغادرة فريق الدعم) */
.chat-widget-system-event {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    margin: 10px 0 4px;
    font-size: 12px;
    color: var(--cw-text-2);
}

.chat-widget-system-event::before,
.chat-widget-system-event::after {
    content: '';
    flex: 1;
    height: 1px;
    background: var(--cw-border);
}

.chat-widget-avatar {
    width: 22px;
    height: 22px;
    border-radius: 50%;
    flex-shrink: 0;
}

.chat-widget-system-text { font-weight: 700; color: var(--cw-text); }
.chat-widget-system-time { font-size: 11px; color: var(--cw-text-3); }

/* ==================== الردود السريعة ==================== */

.bot-quick-options {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin: 8px 0 4px;
    padding-inline-start: 36px;
}

.bot-quick-option-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    min-height: 36px;
    padding: 6px 14px;
    border-radius: 999px;
    border: 1px solid var(--cw-border-strong);
    background: var(--cw-surface);
    color: var(--cw-accent);
    font-family: inherit;
    font-size: 13px;
    font-weight: 700;
    cursor: pointer;
    transition: background .15s ease, border-color .15s ease, color .15s ease;
}

.bot-quick-option-btn:hover:not(:disabled) { background: var(--cw-accent-tint); border-color: var(--cw-accent); }
.bot-quick-option-btn:focus-visible { outline: none; box-shadow: var(--cw-focus); }
.bot-quick-option-btn:disabled { opacity: .5; cursor: not-allowed; }
.bot-quick-option-btn svg { width: 15px; height: 15px; flex-shrink: 0; }

/* ==================== «يكتب الآن» ==================== */

.chat-widget-typing-row { padding: 0 16px 6px; flex-shrink: 0; }

.chat-widget-typing {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 8px 12px;
    border-radius: 14px;
    background: var(--cw-bubble-in);
}

.chat-widget-typing-dot {
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: var(--cw-text-3);
    animation: cwTyping 1.2s infinite ease-in-out;
}

.chat-widget-typing-dot:nth-child(2) { animation-delay: .15s; }
.chat-widget-typing-dot:nth-child(3) { animation-delay: .3s; }

.chat-widget-typing-text { margin-inline-start: 4px; font-size: 12px; color: var(--cw-text-2); }

@keyframes cwTyping {
    0%, 60%, 100% { opacity: .35; transform: translateY(0); }
    30% { opacity: 1; transform: translateY(-3px); }
}

/* ==================== شريط الإدخال ==================== */

.chat-widget-footer {
    flex-shrink: 0;
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding: 10px 12px 12px;
    border-top: 1px solid var(--cw-border);
    background: var(--cw-surface);
}

.chat-widget-footer:empty { display: none; }

.chat-widget-inline-error {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 10px;
    border-radius: 10px;
    font-size: 12.5px;
    color: var(--cw-danger);
    background: var(--cw-danger-tint);
}

.chat-widget-inline-error span { flex: 1; }

.chat-widget-link-btn {
    padding: 0;
    border: 0;
    background: none;
    font-family: inherit;
    font-size: 12.5px;
    font-weight: 700;
    color: inherit;
    text-decoration: underline;
    cursor: pointer;
}

.chat-widget-input-row {
    display: flex;
    align-items: flex-end;
    gap: 8px;
    padding: 6px;
    padding-inline-start: 14px;
    border-radius: 22px;
    border: 1px solid var(--cw-border-strong);
    background: var(--cw-surface-2);
    transition: border-color .15s ease, box-shadow .15s ease, background .15s ease;
}

.chat-widget-input-row:focus-within {
    border-color: var(--cw-accent);
    background: var(--cw-surface);
    box-shadow: var(--cw-focus);
}

.chat-widget-text-input {
    flex: 1;
    min-width: 0;
    max-height: 120px;
    margin: 0;
    padding: 7px 0;
    border: 0 !important;
    outline: none;
    resize: none;
    background: transparent !important;
    box-shadow: none !important;
    color: var(--cw-text);
    font-family: inherit;
    font-size: 14px;
    line-height: 1.5;
    text-align: start;
}

.chat-widget-text-input::placeholder { color: var(--cw-text-3); }

.chat-widget-send-btn {
    width: 36px;
    height: 36px;
    flex-shrink: 0;
    padding: 0;
    border: 0;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    background: var(--cw-accent);
    cursor: pointer;
    transition: background .15s ease, transform .15s ease, opacity .15s ease;
}

.chat-widget-send-btn:hover:not(:disabled) { background: var(--cw-accent-hover); }
.chat-widget-send-btn:active:not(:disabled) { transform: scale(.94); }
.chat-widget-send-btn:focus-visible { outline: none; box-shadow: var(--cw-focus); }
.chat-widget-send-btn:disabled { opacity: .4; cursor: not-allowed; }
.chat-widget-send-btn svg { width: 17px; height: 17px; }
/* سهم الإرسال يشير لاتجاه الكتابة: نحو اليسار في العربية (انعكاس، لا دوران) */
[dir='rtl'] .chat-widget-send-btn svg,
.floating-chat-widget[dir='rtl'] .chat-widget-send-btn svg { transform: scaleX(-1); }
.chat-widget-send-btn.is-busy svg { animation: cwSpin .8s linear infinite; }

@keyframes cwSpin { to { transform: rotate(360deg); } }

.chat-widget-footer-meta {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    padding-inline: 6px;
    font-size: 11.5px;
    color: var(--cw-text-3);
}

.chat-widget-end-btn {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 4px 8px;
    border: 0;
    border-radius: 8px;
    background: none;
    color: var(--cw-text-2);
    font-family: inherit;
    font-size: 12px;
    font-weight: 700;
    cursor: pointer;
    transition: color .15s ease, background .15s ease;
}

.chat-widget-end-btn:hover { color: var(--cw-danger); background: var(--cw-danger-tint); }
.chat-widget-end-btn:focus-visible { outline: none; box-shadow: var(--cw-focus); }
.chat-widget-end-btn svg { width: 14px; height: 14px; }

/* ==================== حالات منتصف النافذة ==================== */

.chat-widget-center-state {
    margin: auto;
    max-width: 280px;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 10px;
    padding: 20px 8px;
    text-align: center;
    font-size: 13.5px;
    line-height: 1.7;
    color: var(--cw-text-2);
}

.chat-widget-center-state p { margin: 0; }
.chat-widget-center-title { font-size: 15px; font-weight: 800; color: var(--cw-text); }

.chat-widget-state-icon {
    width: 48px;
    height: 48px;
    border-radius: 16px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--cw-accent);
    background: var(--cw-accent-tint);
}

.chat-widget-state-icon svg { width: 24px; height: 24px; }
.chat-widget-center-state.is-error .chat-widget-state-icon { color: var(--cw-danger); background: var(--cw-danger-tint); }
.chat-widget-center-state.is-done .chat-widget-state-icon { color: var(--cw-success); background: rgba(22, 163, 106, 0.1); }

.chat-widget-primary-link {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    min-height: 40px;
    margin-top: 4px;
    padding: 8px 20px;
    border: 0;
    border-radius: 999px;
    background: var(--cw-accent);
    color: #fff !important;
    font-family: inherit;
    font-size: 13.5px;
    font-weight: 800;
    text-decoration: none;
    cursor: pointer;
    transition: background .15s ease;
}

.chat-widget-primary-link:hover { background: var(--cw-accent-hover); }
.chat-widget-primary-link:focus-visible { outline: none; box-shadow: var(--cw-focus); }

/* هيكل تحميل المحادثة */
.chat-widget-skeleton { display: flex; flex-direction: column; gap: 12px; padding-top: 8px; }

.chat-widget-skeleton span {
    display: block;
    height: 38px;
    border-radius: 16px;
    background: linear-gradient(90deg, var(--cw-surface-2), var(--cw-surface-3), var(--cw-surface-2));
    background-size: 200% 100%;
    animation: cwShimmer 1.3s ease-in-out infinite;
}

.chat-widget-skeleton span:nth-child(1) { width: 70%; }
.chat-widget-skeleton span:nth-child(2) { width: 52%; align-self: flex-end; }
.chat-widget-skeleton span:nth-child(3) { width: 62%; }

@keyframes cwShimmer { from { background-position: 100% 0; } to { background-position: -100% 0; } }

/* ==================== نوافذ فرعية داخل الويدجت ==================== */

.chat-widget-form-input {
    width: 100%;
    margin-bottom: 10px;
    padding: 10px 12px;
    border-radius: 10px;
    border: 1px solid var(--cw-border-strong);
    background: var(--cw-surface-2);
    color: var(--cw-text);
    font-family: inherit;
    text-align: start;
}

.chat-widget-rating-row { display: flex; justify-content: center; gap: 12px; padding: 12px; }

.chat-widget-rating-btn {
    width: 52px;
    height: 52px;
    border-radius: 50%;
    border: 1px solid var(--cw-border-strong);
    background: var(--cw-surface);
    font-size: 1.6rem;
    cursor: pointer;
    transition: transform .15s ease, border-color .15s ease;
}

.chat-widget-rating-btn:hover { border-color: var(--cw-accent); transform: scale(1.06); }

/* ==================== الشاشات الصغيرة ==================== */

@media (max-width: 640px) {
    .floating-chat-widget { --cw-gap: 16px; }

    /* على الجوال النافذة ورقة كاملة: لا سحب ولا ركن عائم يغطي المحتوى */
    .chat-widget-panel,
    .chat-widget-panel.maximized {
        position: fixed;
        inset: 0 !important;
        width: 100% !important;
        height: 100% !important;
        border: 0;
        border-radius: 0;
        box-shadow: none;
    }

    .chat-widget-panel.minimized {
        inset: auto 0 0 0 !important;
        height: auto !important;
        border-radius: 16px 16px 0 0;
        box-shadow: var(--cw-shadow);
    }

    .chat-widget-header { cursor: default; padding-top: calc(12px + env(safe-area-inset-top, 0px)); }
    .chat-widget-footer { padding-bottom: calc(12px + env(safe-area-inset-bottom, 0px)); }
    .chat-widget-message-content { max-width: 86%; }
    .chat-widget-text-input { font-size: 16px; } /* يمنع تكبير iOS التلقائي */
    .chat-header-icon-btn[data-desktop-only] { display: none; }

    .floating-chat-widget.is-open:not(.is-minimized) .chat-bubble-btn { visibility: hidden; }
}

@media (prefers-reduced-motion: reduce) {
    .chat-widget-panel,
    .chat-widget-message,
    .chat-bubble-btn,
    .chat-settings-panel,
    .chat-widget-typing-dot,
    .chat-widget-skeleton span,
    .chat-widget-send-btn.is-busy svg {
        animation: none !important;
        transition: none !important;
    }
    .chat-widget-body { scroll-behavior: auto; }
}

.floating-chat-widget .visually-hidden {
    position: absolute !important;
    width: 1px;
    height: 1px;
    margin: -1px;
    padding: 0;
    overflow: hidden;
    clip: rect(0 0 0 0);
    white-space: nowrap;
    border: 0;
}

/* ==================== شريط الكتابة (composer): مرفقات · نص · وضع الرد · ميكروفون/إرسال ==================== */

.chat-widget-footer { position: relative; z-index: 2; }

.cw-composer {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.cw-composer .chat-widget-input-row {
    align-items: flex-end;
    gap: 4px;
    padding: 5px;
    padding-inline-start: 5px;
}

.cw-composer .chat-widget-text-input { padding: 7px 4px; }

.cw-icon-btn {
    width: 34px;
    height: 34px;
    flex-shrink: 0;
    padding: 0;
    border: 0;
    border-radius: 50%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: transparent;
    color: var(--cw-text-2);
    cursor: pointer;
    transition: background .15s ease, color .15s ease;
}
.cw-icon-btn:hover:not(:disabled) { background: var(--cw-surface-3); color: var(--cw-text); }
.cw-icon-btn:focus-visible { outline: none; box-shadow: var(--cw-focus); }
.cw-icon-btn:disabled { opacity: .4; cursor: not-allowed; }
.cw-icon-btn svg { width: 18px; height: 18px; }

/* زر الإجراء: ميكروفون بلون محايد، وإرسال بلون التمييز */
.chat-widget-send-btn.is-mic { background: transparent; color: var(--cw-text-2); }
.chat-widget-send-btn.is-mic:hover:not(:disabled) { background: var(--cw-surface-3); color: var(--cw-text); }
.floating-chat-widget[dir='rtl'] .chat-widget-send-btn.is-mic svg { transform: none; }

/* ---- منتقي وضع الرد ---- */
.cw-mode-chip {
    height: 30px;
    margin-block-end: 3px;
    flex-shrink: 0;
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 0 9px;
    border: 1px solid var(--cw-border-strong);
    border-radius: 999px;
    background: var(--cw-surface);
    color: var(--cw-text-2);
    font-family: inherit;
    font-size: 12px;
    font-weight: 700;
    line-height: 1;
    white-space: nowrap;
    cursor: pointer;
    transition: border-color .15s ease, color .15s ease, background .15s ease;
}
.cw-mode-chip:hover { border-color: var(--cw-accent); color: var(--cw-text); }
.cw-mode-chip:focus-visible { outline: none; box-shadow: var(--cw-focus); }
.cw-mode-chip[aria-expanded='true'] { border-color: var(--cw-accent); color: var(--cw-accent); background: var(--cw-accent-tint); }
.cw-mode-chip svg { width: 12px; height: 12px; transition: transform .15s ease; }
.cw-mode-chip[aria-expanded='false'] svg { transform: rotate(180deg); }
.cw-mode-chip-name { color: var(--cw-text); }
.cw-mode-chip-plan:empty { display: none; }
.cw-mode-chip-plan { font-weight: 600; color: var(--cw-text-3); }
.cw-mode-chip-dot { width: 7px; height: 7px; border-radius: 50%; background: var(--cw-success); flex-shrink: 0; }
.cw-mode-chip[data-tone='warn'] .cw-mode-chip-dot { background: #d99a00; }
.cw-mode-chip[data-tone='full'] .cw-mode-chip-dot { background: var(--cw-danger); }

.cw-mode-menu {
    position: absolute;
    bottom: calc(100% + 6px);
    inset-inline: 12px;
    z-index: 6;
    max-height: min(420px, 62vh);
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 10px;
    padding: 10px;
    background: var(--cw-surface);
    border: 1px solid var(--cw-border-strong);
    border-radius: 14px;
    box-shadow: var(--cw-shadow);
    animation: cwDrop .14s ease-out;
    outline: none;
}

.cw-mode-section { display: flex; flex-direction: column; gap: 6px; }
.cw-mode-section + .cw-mode-section { padding-top: 10px; border-top: 1px solid var(--cw-border); }
.cw-mode-section-title { font-size: 11.5px; font-weight: 700; color: var(--cw-text-3); }

.cw-mode-option {
    display: flex;
    align-items: center;
    gap: 10px;
    width: 100%;
    padding: 8px 10px;
    border: 1px solid var(--cw-accent);
    border-radius: 10px;
    background: var(--cw-accent-tint);
    color: var(--cw-text);
    font-family: inherit;
    text-align: start;
    cursor: default;
}
.cw-mode-option:focus-visible { outline: none; box-shadow: var(--cw-focus); }
.cw-mode-option-icon { width: 30px; height: 30px; border-radius: 8px; display: flex; align-items: center; justify-content: center; background: var(--cw-surface); color: var(--cw-accent); flex-shrink: 0; }
.cw-mode-option-icon svg { width: 17px; height: 17px; }
.cw-mode-option-text { display: flex; flex-direction: column; gap: 1px; flex: 1; min-width: 0; }
.cw-mode-option-name { font-size: 13px; font-weight: 700; }
.cw-mode-option-desc { font-size: 11.5px; color: var(--cw-text-2); line-height: 1.5; }
.cw-mode-option-check { color: var(--cw-accent); font-weight: 800; }

.cw-plan-row { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.cw-plan-badge { font-size: 12px; font-weight: 800; color: var(--cw-brand-2); background: var(--cw-surface-3); padding: 3px 9px; border-radius: 999px; }
[data-theme='dark'] .cw-plan-badge { color: var(--cw-accent); }

/* ---- مربع الاستخدام ---- */
.cw-usage {
    display: flex;
    flex-direction: column;
    gap: 6px;
    padding: 9px 10px;
    border-radius: 10px;
    background: var(--cw-surface-2);
    border: 1px solid var(--cw-border);
}
.cw-usage-row { display: flex; align-items: center; justify-content: space-between; gap: 8px; font-size: 12px; color: var(--cw-text-2); }
.cw-usage-title { font-weight: 700; color: var(--cw-text); }
.cw-usage-pct { font-weight: 800; font-variant-numeric: tabular-nums; color: var(--cw-text); }
.cw-usage-nums { font-variant-numeric: tabular-nums; }
.cw-usage-bar { height: 6px; border-radius: 999px; background: var(--cw-surface-3); overflow: hidden; }
.cw-usage-bar span { display: block; height: 100%; border-radius: inherit; background: var(--cw-accent); transition: width .3s ease; }
.cw-usage[data-tone='warn'] .cw-usage-bar span { background: #d99a00; }
.cw-usage[data-tone='full'] .cw-usage-bar span { background: var(--cw-danger); }
.cw-usage-reset { font-size: 11.5px; color: var(--cw-text-3); }
.cw-usage-skeleton { height: 64px; border-radius: 10px; background: var(--cw-surface-2); animation: cwPulse 1.2s ease-in-out infinite; }
@keyframes cwPulse { 50% { opacity: .55; } }

.cw-mode-note, .cw-mode-hint { margin: 0; font-size: 11.5px; color: var(--cw-text-3); line-height: 1.6; }
.cw-mode-alert, .cw-mode-error { margin: 0; font-size: 12px; line-height: 1.6; padding: 7px 9px; border-radius: 9px; color: var(--cw-danger); background: var(--cw-danger-tint); }

.cw-downgrade-list { display: flex; flex-wrap: wrap; gap: 6px; }
.cw-downgrade-btn {
    padding: 6px 11px;
    border: 1px solid var(--cw-border-strong);
    border-radius: 9px;
    background: var(--cw-surface);
    color: var(--cw-text);
    font-family: inherit;
    font-size: 12px;
    font-weight: 700;
    cursor: pointer;
}
.cw-downgrade-btn:hover:not(:disabled) { border-color: var(--cw-accent); color: var(--cw-accent); }
.cw-downgrade-btn:focus-visible { outline: none; box-shadow: var(--cw-focus); }
.cw-downgrade-btn.is-confirm { border-color: var(--cw-danger); color: var(--cw-danger); background: var(--cw-danger-tint); }
.cw-downgrade-btn:disabled { opacity: .6; cursor: progress; }

/* ---- المرفقات المختارة قبل الإرسال ---- */
.cw-attach-tray { display: flex; flex-wrap: wrap; gap: 6px; }
.cw-chip {
    position: relative;
    display: flex;
    align-items: center;
    gap: 8px;
    max-width: 100%;
    min-width: 0;
    flex: 0 1 auto;
    height: 44px;
    padding: 5px 5px 5px 5px;
    padding-inline-end: 3px;
    border: 1px solid var(--cw-border-strong);
    border-radius: 10px;
    background: var(--cw-surface);
    overflow: hidden;
}
.cw-chip[data-state='error'] { border-color: var(--cw-danger); background: var(--cw-danger-tint); }
.cw-chip-thumb { width: 32px; height: 32px; border-radius: 6px; object-fit: cover; flex-shrink: 0; }
.cw-chip-icon { width: 32px; height: 32px; border-radius: 6px; display: flex; align-items: center; justify-content: center; background: var(--cw-surface-3); color: var(--cw-accent); flex-shrink: 0; }
.cw-chip-icon svg { width: 16px; height: 16px; }
.cw-chip-text { display: flex; flex-direction: column; min-width: 0; max-width: 170px; }
.cw-chip-name { font-size: 12px; font-weight: 700; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; color: var(--cw-text); }
.cw-chip-meta { font-size: 11px; color: var(--cw-text-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.cw-chip[data-state='error'] .cw-chip-meta { color: var(--cw-danger); }
.cw-chip-remove { width: 26px; height: 26px; border: 0; border-radius: 50%; background: transparent; color: var(--cw-text-3); display: flex; align-items: center; justify-content: center; cursor: pointer; flex-shrink: 0; }
.cw-chip-remove:hover:not(:disabled) { background: var(--cw-surface-3); color: var(--cw-text); }
.cw-chip-remove:focus-visible { outline: none; box-shadow: var(--cw-focus); }
.cw-chip-remove svg { width: 14px; height: 14px; }
.cw-chip-progress { position: absolute; inset-inline: 0; bottom: 0; height: 3px; background: var(--cw-surface-3); }
.cw-chip-progress span { display: block; height: 100%; background: var(--cw-accent); transition: width .2s ease; }

/* ---- التسجيل الصوتي: يحل محل صف الكتابة بنفس الارتفاع ---- */
.cw-recorder {
    display: flex;
    align-items: center;
    gap: 6px;
    min-height: 46px;
    padding: 5px;
    border-radius: 22px;
    border: 1px solid var(--cw-border-strong);
    background: var(--cw-surface-2);
}
.cw-recorder[hidden] { display: none; }
.cw-rec-status { flex: 1; display: inline-flex; align-items: center; gap: 8px; font-size: 13px; font-weight: 700; color: var(--cw-text); }
.cw-rec-status time { font-variant-numeric: tabular-nums; color: var(--cw-text-2); font-weight: 600; }
.cw-rec-dot { width: 9px; height: 9px; border-radius: 50%; background: var(--cw-danger); animation: cwRecPulse 1s ease-in-out infinite; }
@keyframes cwRecPulse { 50% { opacity: .3; } }
.cw-rec-stop { color: var(--cw-danger); }
.cw-rec-audio { flex: 1; min-width: 0; height: 34px; }
.cw-rec-len { font-size: 12px; font-variant-numeric: tabular-nums; color: var(--cw-text-3); }

/* ---- المرفقات داخل الرسائل ---- */
.chat-widget-bubble.has-attachment { display: flex; flex-direction: column; gap: 6px; }
/* رد دعم اتحذف أو اتعدّل من صندوق الرسائل (056) */
.chat-widget-bubble.is-deleted .chat-widget-bubble-text { font-style: italic; opacity: .65; }
.chat-widget-msg-edited { font-size: 11px; opacity: .7; margin-inline-start: 6px; }
.chat-widget-msg-edited::before { content: '· '; }

.cw-att { display: block; max-width: 100%; }
.cw-att-image {
    padding: 0;
    border: 0;
    border-radius: 10px;
    background: var(--cw-surface-3);
    overflow: hidden;
    cursor: zoom-in;
    min-width: 120px;
    min-height: 90px;
    position: relative;
}
.cw-att-image:focus-visible { outline: none; box-shadow: var(--cw-focus); }
.cw-att-image img { display: block; max-width: min(240px, 100%); max-height: 240px; width: auto; height: auto; object-fit: cover; margin: 0; }
.cw-att-image.is-ready .cw-att-loading { display: none; }
.cw-att-loading { position: absolute; inset: 0; background: var(--cw-surface-3); animation: cwPulse 1.2s ease-in-out infinite; }
.cw-att.is-unavailable { opacity: .6; cursor: default; }
.cw-att-image.is-unavailable::after { content: 'المرفق غير متاح'; position: absolute; inset: 0; display: flex; align-items: center; justify-content: center; font-size: 11.5px; color: var(--cw-text-2); }
.cw-att-audio { display: flex; align-items: center; gap: 6px; }
.cw-att-audio audio { width: 230px; max-width: 100%; height: 36px; }
.cw-att-meta { font-size: 11px; opacity: .75; white-space: nowrap; unicode-bidi: isolate; }
.cw-att-file {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 6px 8px;
    border-radius: 10px;
    background: var(--cw-surface);
    border: 1px solid var(--cw-border);
    color: var(--cw-text);
    text-decoration: none !important;
    min-width: 0;
}
.cw-att-file * { text-decoration: none !important; }
.cw-att-file:hover { border-color: var(--cw-accent); }
.cw-att-file:focus-visible { outline: none; box-shadow: var(--cw-focus); }
.cw-att-file-icon { width: 30px; height: 30px; border-radius: 7px; display: flex; align-items: center; justify-content: center; background: var(--cw-surface-3); color: var(--cw-accent); flex-shrink: 0; }
.cw-att-file-icon svg { width: 16px; height: 16px; }
.cw-att-file-text { display: flex; flex-direction: column; min-width: 0; }
.cw-att-file-name { font-size: 12.5px; font-weight: 700; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 190px; }
.chat-widget-message.user .cw-att-file { background: rgba(255, 255, 255, 0.12); border-color: rgba(255, 255, 255, 0.22); color: #fff; }
.chat-widget-message.user .cw-att-file-icon { background: rgba(255, 255, 255, 0.16); color: #fff; }

/* ---- عارض الصور ---- */
.cw-image-viewer {
    position: fixed;
    inset: 0;
    z-index: 10001;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 24px;
    background: rgba(5, 12, 22, 0.86);
    animation: cwFade .15s ease-out;
}
@keyframes cwFade { from { opacity: 0; } to { opacity: 1; } }
.cw-image-viewer img { max-width: min(92vw, 1200px); max-height: 86vh; border-radius: 10px; object-fit: contain; box-shadow: 0 20px 50px rgba(0, 0, 0, .5); }
.cw-image-viewer-close {
    position: absolute;
    top: calc(14px + env(safe-area-inset-top, 0px));
    inset-inline-end: 14px;
    width: 40px;
    height: 40px;
    border: 0;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.14);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
}
.cw-image-viewer-close:focus-visible { outline: none; box-shadow: 0 0 0 3px rgba(255, 255, 255, .5); }
.cw-image-viewer-close svg { width: 20px; height: 20px; }

@media (max-width: 640px) {
    .cw-mode-menu { inset-inline: 8px; max-height: 58vh; }
    .cw-chip-text { max-width: 130px; }
}

@media (max-width: 360px) {
    .cw-mode-chip-name { display: none; }
}

@media (prefers-reduced-motion: reduce) {
    .cw-mode-menu, .cw-rec-dot, .cw-usage-skeleton, .cw-att-loading, .cw-image-viewer { animation: none !important; }
    .cw-usage-bar span, .cw-chip-progress span { transition: none !important; }
}